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Shipping Policy

Last Updated: June 27, 2023

Thank you for choosing Botanacine! This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our website (https://botanacine.ca). Please read this policy carefully before placing an order to understand our shipping processes, delivery options, and any associated charges.

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1. General Information:

1.1 We offer Canada-wide shipping for all orders placed on our website.

1.2 Orders are shipped within 1-2 business days from the date of purchase, subject to stock availability and order verification.

1.3 We currently do not ship internationally.

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2. Shipping Methods and Delivery Times:

2.1 We utilize reputable shipping carriers to ensure your orders are delivered in a timely manner.

2.2 The estimated delivery times may vary depending on your location within Canada. Generally, deliveries take between 2-7 business days from the date of shipment.

2.3 Please note that delivery times may be affected by external factors such as extreme weather conditions, holidays, or unforeseen circumstances. We appreciate your understanding in such cases.

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3. Shipping Charges:

3.1 For all orders over $65 (CAD) before taxes, we offer free shipping within Canada. This promotion applies to standard shipping only.

3.2 For orders under $65 (CAD) before taxes, a flat shipping rate of $12.50(CAD) will be applied at checkout. This charge covers the cost of packaging, handling, and transportation.

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4. Order Tracking:

4.1 Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your shipment online.

4.2 Please allow up to 24 hours for the tracking information to be updated after you receive the confirmation email.

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5. Address Accuracy:

5.1 It is your responsibility to provide accurate and complete shipping information when placing an order. Please double-check the shipping address to ensure accurate and timely delivery.

5.2 We are not responsible for any delays or failed deliveries resulting from incorrect or incomplete shipping addresses provided by the customer.

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6. Order Modifications and Cancellations:

6.1 Once an order has been placed, modifications or cancellations may not be possible. If you need to make any changes, please contact our customer support team as soon as possible.

6.2 We will do our best to accommodate your request, but we cannot guarantee modifications or cancellations if the order has already been processed or shipped.

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7. Lost or Damaged Shipments:

7.1 In the unlikely event that your shipment is lost or damaged during transit, please contact our customer support team immediately.

7.2 We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.

7.3 Claims for lost or damaged shipments must be reported to us within 48 hours of the delivery date indicated by the tracking information.

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8. Returns and Refunds:

8.1 Please refer to our Return Policy for information on returns and refunds.

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9. Contact Us:

If you have any questions or concerns regarding our Shipping Policy, please contact us at:

– Email: [email protected]
– Phone: 778-422-1133

Please note that this Shipping Policy may be subject to change without prior notice. We recommend reviewing this policy periodically to stay informed of any updates.

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