Return Policy

Last Updated: June 27, 2023

Thank you for shopping at Botanacine! We want you to be completely satisfied with your purchase. This Return Policy outlines the guidelines and procedures for returning or exchanging products purchased from our website (https://botanacine.ca). Please read this policy carefully to understand our return process, eligibility criteria, and any applicable fees.

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1. Eligibility for Returns:
   
   1.1 To be eligible for a return, the following conditions must be met: a) The product must be in its original condition, unused, and in the same packaging as received. b) The return must be initiated within 30 days from the date of delivery. c) Proof of purchase, such as an order number or receipt, is required.

    

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2. Non-Returnable Items:
   
   2.1 The following items are not eligible for return unless they are defective or damaged upon arrival: a) Perishable goods, including but not limited to food items, plants, or other products with a limited shelf life. b) Products marked as final sale or clearance items.

    

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3. Return Process:
   
   3.1 To initiate a return, please follow these steps: a) Contact our customer support team within 30 days of receiving your order, either by email at [email protected] or by phone at 778-422-1133. Provide your order number, the item(s) you wish to return, and the reason for the return. b) Our customer support team will provide you with a return authorization and further instructions on how to proceed. c) Carefully package the item(s) in their original packaging or suitable packaging to prevent damage during return transit. d) Include the return authorization provided by our customer support team with your returned item(s). e) Ship the item(s) back to the designated return address using a traceable shipping method. The customer is responsible for the return shipping costs, unless the return is due to our error or a defective product.

    

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4. Refunds:
   
   4.1 Once we receive and inspect the returned item(s), we will notify you of the status of your refund.
   
   4.2 If the returned item(s) meet the eligibility criteria mentioned in Section 1, we will process a refund to your original payment method within [2] business days.
   
   4.3 Please note that shipping charges (if applicable) are non-refundable.

    

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5. Exchanges:
   
   5.1 If you wish to exchange a product for a different item or variant, please follow the return process mentioned in Section 3 and indicate your preference for an exchange during your communication with our customer support team.
   
   5.2 Exchanges are subject to product availability. If the requested item is not available, a refund will be issued as per Section 4.

    

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6. Damaged or Defective Items:
   
   6.1 In the rare event that you receive a damaged or defective item, please contact our customer support team immediately upon receipt of the order.
   
   6.2 We may request supporting evidence, such as photographs, to assess the damage or defect.
   
   6.3 If the item is confirmed to be damaged or defective, we will provide you with a return authorization and offer either a replacement or a refund, including any applicable shipping charges.

    

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7. Contact Us:
   
   If you have any questions or concerns regarding our Return Policy, please contact us at:

• Email: [email protected]

• Phone: 778-422-1133

Please note that this Return Policy may be subject to change without prior notice. We recommend reviewing this policy periodically to stay informed of any updates.